Helpline Analytics

The ESCP Worker Helpline offers free, confidential information and advice for factory workers employed by the factories under ESCP Program. The monitored helpline currently covers China and Vietnam.

Data collected from our Helpline is gathered, analysed & housed in Connect, our factory oversight technology platform exclusively available to Members of our Program.

Connected Buyers are able to view the number of calls made by workers in their connected factories, understand the topics of these calls, view the number of calls escalated, and export Helpline data for internal analysis.

ESCP hopes the transparency of our Helpline data will promote positive impact, help factory management & connected buyers identify repeat issues and drive positive change.

Worker Helpline Features:

Free grievance mechanism for factory workers

Data insights into Helpline calls in your connected factories

Benchmark your connected suppliers

Expanding Helpline, currently in China & Vietnam

Download reports and export Helpline data for reporting

Exclusive suppliers benchmarking functions to Buyer Members

Identify potential risks & enhance supply chain due diligence

Useful information:

Helpline Analytics is an exclusive benefit of Buyer Membership
Calls to the helpline are free (including long-distance calls)
The Helpline operating hours are 9am – 9pm (CST), except during the Chinese New Year
If Workers call outside of operating hours in China, we will call you back on either 136-xxxx-7515, or 136-xxxx-6083
Workers can email the helpline at helpline@ethicasupplychain.org