Resources

Factory Resources

All you need to get your factory from application to certification and beyond.

Factory Welcome Pack

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Helpline Posters & Card

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ESCP Audit Checklist

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Connect User Guide

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Building knowledge and capability

We offer factories a broad range of training programs to equip you with the knowledge and skills you need to meet the requirements of the Ethical Supply Chain Program, and deliver improvements to your business.

We encourage all factories to participate in these which sessions which offer support at each stage of your ethical manufacturing journey.

Training Programs

Stay up-to-date with the latest policies

The Ethical Supply Chain Program is regularly reviewed to incorporate the latest regulation, legislation and evolving needs of the global toy industry.

Go to Policies

Support your workers

The Ethical Supply Chain Program runs a range of work streams to promote the safety and well-being of workers employed at toy factories around the world. We also offer resources to help you support your workers better.

Worker Resource Library
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Promoting Worker Well-being
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Helpline Overview

Since its launch in 2010, ESCP's Worker Helpline has been supporting workers employed at Chinese factories participating in the Ethical Supply Chain Program. As of June 2021, the Helpline has assisted over 19,000 factory workers by providing free, confidential advice and information.

From April 2021, we expanded the Helpline service to cover Vietnam to further facilitate the communication between workers and factory management.

Resources to Promote the Helpline

ESCP's Worker Helpline service is a confidential and free service provided to all facilities in our program.

Access Helpline Resources

Business integrity

Honesty, integrity, rigor and fair play are at the core of the Ethical Supply Chain Program.

All Ethical Supply Chain Program staff – and our appointed third-party auditors – must observe the laws and regulations of the jurisdiction where they are located, and maintain a high standard of professional ethics when conducting business. We take a zero-tolerance approach to bribery and corruption.

We expect all ESCP Ethical Toy Program Accredited auditors – whether internal audit specialists or third-party accredited auditors – to be courteous to factory staff during an audit and perform their work with honesty, diligence, and responsibility.

You can view a list of the third-party audit firms accredited by the Ethical Supply Chain Program here. A list of Ethical Supply Chain Program Audit Specialist Staff is available here.

Please note that these are the only authorized representatives of the  Ethical Supply Chain Program who can visit your factory to conduct audits on behalf of the Ethical Supply Chain Program.

We expect all  Ethical Supply Chain Program factories to act with openness and integrity and to meet  Ethical Supply Chain Program requirements on business integrity.

Go to Integrity

Get in touch

Factory Helpdesk

If you have any queries please contact our Factory Helpdesk

Complaints and Appeals

If you would like to lodge a formal complaint or appeal against an audit decision, instructions on how to do so along with the Factory Complaint and Appeal Form are available below.
Appeal Form
If you would like to raise a concern about improper conduct during audit, instructions on how to do so are available below.
Integrity