Connected Buyers are able to view the number of calls made by workers in their connected factories, understand the topics of these calls, view the number of calls escalated, and export Helpline data for internal analysis.
ESCP hopes the transparency of our Helpline data will promote positive impact, help factory management & connected buyers identify repeat issues and drive positive change.
Since its launch in 2010, ESCP's Worker Helpline has been supporting workers employed at Chinese factories participating in the Ethical Supply Chain Program. As of June 2021, the Helpline has assisted over 19,000 factory workers by providing free, confidential advice and information.
From April 2021, we expanded the Helpline service to cover Vietnam to further facilitate the communication between workers and factory management.
ESCP's Worker Helpline service is a confidential and free service provided to all facilities in our program.
Access Helpline Resources
All you need to get your factory from application to certification and beyond.
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