The Helpline offers free, confidential counselling and guidance to help workers manage work-related issues in their working and personal lives. It also acts a confidential grievance mechanism, enabling workers to raise any concerns regarding their safety, well-being or labor rights with us for further investigation.
Factories value the Helpline as it provides professional counselling and support service for their workforce. The helpline also enables factories to understand and identify potential hazards or workplace concerns they may have been unaware of.
Mandatory for certified factories covered by the service in the ESCP program, the Helpline service is supported by data, available to view in realtime through the Helpline Analytics platform.
The Helpline is powered by expert staff trained in counselling and uncovering the true root cause of a call.
The service provides an effective grievance channel and supports businesses to comply with global regulations.
These include:
- German Supply Chain Due Diligence Act
- U.S. Forced Labour Prevention Act
- EU Corporate Sustainability Due Diligence Directive
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The Helpline service is available to factories outside of the ESCP program and has proven effective across multiple industries, from apparel to construction.
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Get an overview of helpline activity across your factories, including:
Since its launch in 2010, ESCP's Worker Helpline has been supporting workers employed at Chinese factories participating in the Ethical Supply Chain Program. As of June 2021, the Helpline has assisted over 19,000 factory workers by providing free, confidential advice and information.
In April 2021, we expanded the Helpline service to cover Vietnam to further facilitate the communication between workers and factory management.
ESCP's Worker Helpline service is a confidential and free service provided to all facilities in our program.
Access Helpline Resources
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