An effective grievance mechanism offering free, confidential information and advice for supply chain workers. The monitored helpline currently covers China and Vietnam.
Since its launch in 2010, ESCP's Worker Helpline has been supporting workers employed at Chinese factories participating in the Ethical Supply Chain Program. As of June 2021, the Helpline has assisted over 19,000 factory workers by providing free, confidential advice and information.
From April 2021, we expanded the Helpline service to cover Vietnam to further facilitate the communication between workers and factory management.
Helpline CardESCP's Worker Helpline service is a confidential and free service provided to all facilities in our program.
Access Helpline Resources
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